![]() Those phrases, and any of the hundreds of potential variations, share three problems:įirst, they create an immediate reaction of defensiveness. ![]() ![]() So when your boss is wrong (and let’s be honest, the boss will sometimes be wrong), don’t tell them they’re wrong, or correct them, by saying: And often, that merely requires rephrasing what you want to say so it’s easier for the boss to hear and process positively. ![]() But there’s also great value in employees taking steps to create a stronger, more productive relationship with the boss. Now, it would be easy to put the onus of this on the boss, and I do recommend if you’re a boss to take an honest look at how you react and respond when your people share their work problems and when they point out any mistakes you might have made. For example, when asked “would you recommend your company as a great organization to work for?” we found that if someone says their leader “Always” responds constructively when work problems are shared, that person is about 12 times more likely to recommend the company as a great employer. The impact on employees when their boss can't or won't respond constructively when work problems are shared is huge.
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